1. Why should my photos or mounted-slides be converted to a digital format?
2. Why can't I scan my photos to a CD myself?
3. Do you scan any type of photos?
4. Can I order copies of my digital images?
5. Will I be able to see my photos on my DVD?
6. Can you print more copies of my photos for my family?

1. What resolution should I choose?
2. Can I make a change in my order after it has been submited?

1. How should I prepare and package my photos, negatives or slides?
2. How should I mail my photos, negatives or slides?

1. Will you return my photos?
2. What payment methods do you accept?
3. Can you post my photos to the web?

1. Can I play the DVD Slideshow Movie in any DVD player?
2. What is the difference between a DVD Slideshow Movie and a "plain" JPEG DVD?
3. What Country/Video format is used?
4. Does the movie include a musical background?
5. Can I order copies of my DVD movie?
6. Is it possible to customize my DVD movie?
7. What is the difference of a DVD Slideshow Full Featured and a DVD Slideshow Basic?

1. Why should my photos be converted to a digital format?
   There are plenty of reasons!.
   
   
2. Why can't I scan my photos to a CD myself?
   Actually you can, but it is a very time consuming task, especially when a large amount of pictures is involved. Consumer market scanners are somewhat slow, so "raw scanning" 100 photos could take more than 3 hours, plus the time and effort it takes to rotate, crop, correct, enhance, and save the files. Our trained technicians will take the time and care to make sure all of your images are scanned correctly by hand.
   
   
3. Do you scan any type of photos?
   We can scan any size of printed photos up to 8" x 10" for the standard photo price. We are able to scan photos larger than these dimensions, but they will be charged as Large Format Photos. We will not scan photos depicting illegal acts such as, child abuse, or animal cruelty. Nudity is acceptable as long as it is done in an artistic and/or appropriate manner. Our judgement in this matter is final.
   
   
4. Can I order copies of my digital images?
   We keep your images on our server for you to order additional discs in the future if you need to. You can order additional copies of your digitized images from us for $10 per disc. The cost for shipping these additional copies is usually $7, unless you are ordering a large quantity.
   
   
5. Will I be able to see my photos on my DVD Player?
   Yes, most new DVD players are JPEG-compatible, so that you will be able to play your DVD as a slide show. Please check with your DVD player's compatibilities to ensure this is possible. If you are unsure, you may also order a DVD Slideshow Movie of your photos.
   
   
6. Can you print more copies of my photos for my family?
   No, we are unable to provide prints from your digital scans. However, most print shops should have the ability to print from the digital images that we provide for you on disc.

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1. What resolution should I choose?
   That depends on what you intend to do with your pictures. If you want to print with good quality at original size, then 300 dpi is your choice. If you want to enlarge and print, or zoom in on an object, then you should choose 600 dpi. Remember, the larger the resolution, the bigger your files will be, and the slower it will be for computers to process them or to travel over the internet. The same principles apply to slides and negatives. Learn more about resolution and dpi.
   
   
2. Can I make a change in my Order after it has been submited?
   Yes, provided we have not processed your order. You can give us a call toll free and speak with one of our Customer Service Representatives for assistance.

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1. How should I package my photos, negatives or slides?
   We don't have any requirements concerning how you ship your materials to us, but we do have some recommendations. Photo prints should be carefully packed in envelopes. Photo negatives should be placed in envelopes, protective sleeves, or archival sheets. Slides can be shipped in the same holder you are currently storing them in; Carousels, trays, magazines. In general, try to avoid sending loose materials, and all material should be wrapped in plastic or put in a plastic bag. You may include a piece of paper containing clearly printed instructions regarding your material, such as special requirements, certain groupings, or specific images to be scanned or omitted. If you want your photos, negatives or slides to be scanned in a particular order, please have them physically arranged accordingly. Please be sure to print and include your Order Conifrmation page in your package. Learn more about the order arrangement for your photos, or learn more about how to package your materials.
   
   
2. How should I mail my photos, slides, or negatives?
   We recommend using our $10 UPS Ground option because our site is integrated with theirs and we will be able to track your package from your door to ours. If you choose this method, we will generate a UPS shipping label for you to print and attach to your package. Then, all you need to do is drop it off at a UPS store, and they will take care of the rest. Do not forget to print your Order Confirmation and include it with your materials. Learn more about how to ship your materials.

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1. How long will it take to scan my photos?
   Our current turnaround is 7 business days for jobs under 500 and 10-15 business days for jobs under 1000. Our turn-around times may vary depending on the number of orders we have in our system at the time. Our Holiday Season is especially busy for us, and we may be processing orders at an extended length of time. Please contact us for larger quantities, or if you are working with a specific deadline/timeframe.
   
   
2. What format will you scan my photos to?
   We usually scan to the compressed JPEG format with high quality. This format is compatible with practically every image viewing and editing software application on earth, and being compressed, takes much less time to be processed by computers and other devices like DVDs. Upon request, we can scan images as TIFF files, but they will not come with our editing services. If you would like to receive edited JPEG files and unedited/raw TIFF files, we can do that for an additional $.20/image.
   
   
3. What's the difference between scanning my photos to a CD or a DVD?
   A DVD can hold up to 4 gigabytes of information, and a CD holds up to 600 megabytes. That means that a DVD is capable of storing thousands of images while a CD can only hold 500-1000 images.
   
   
4. Some of my photos are faded and damaged. What can be done about it?
   No problem! All of our scanning services include basic enhancement services for all pictures. This includes rotation, cropping, and color correction. If your photos need a more advanced correction, we will be happy to give you a quote for those services. You may call us toll free or contact us by email for further information about enhancement services.
   
   
5. In what order will you arrange your photos on the disk?
   We will scan and save your photos in the same order you send them to us. You should arrange your photos by theme or event in smaller batches and band them together if you would like the digital images foldered in a similar manner. You may also number each photo or mounted slide on the back with a graphite pencil and include a note asking us to follow these numbers when scanning. You can also include a clearly printed piece of paper with special instructions for us to follow.

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1. Will you return my photos?
   Yes, we will return all of your original materials along with your digitized images on a CD or DVD, via UPS Ground unless otherwise requested. Our standard return shipping fee is $10.
   
   
2. What payment methods do you accept?
   We accept VISA, MasterCard, Discover, or American Express cards on our order form. Please DO NOT send checks, cash or money orders along with your photos, slides or negatives.
   
   
3. Can you post my photos to the web?
   Sure! We will post your images to an online gallery accessible through your online account. These galleries are only accessible by you through your account, but it can be shared with friends and family with a specialized link that is provided. This is a service that we are happy to provide and currently there are no additional charges for it. If our policy changes we will give our customers 30 days advanced notice before taking any files off of our servers.

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1. Can I play the DVD Slideshow Movie in any DVD player?
   Yes. DVD Slideshows movies are created using the MPEG-2 video format, which is compatible with all DVD players and DVD-ROM units.
   
   
2. What is the difference between a DVD Slideshow Movie and a "plain" JPEG DVD?
   If you save your JPEG image files to a DVD or even a CD, you can watch an "automatic" slideshow of your images when you insert the CD or DVD disk in a JPEG-compatible DVD player. This slideshow does not feature background music, titles, menus, transitions between photos, or special effects, as does a DVD Slideshow Movie. Most recent DVD players are JPEG-compatible, but you should consult your DVD player manual for this feature if you intend to view "plain" JPEG slideshows of your digitized images.
   
   
3. What Country/Video format and what disk type are used to produce a DVD Slideshow Movie?
   By default, the NTSC format is used. This is the TV format used in the United States and Latin America. Disk type used is DVD-R, compatible with most DVD players in the market.
   
   
4. Does the movie include a musical background?
   Yes. For Full-Featured DVD Slideshows one looped song is included in the price. You can request the inclusion of more songs at an additional charge. Because of copyright reasons, you should include a disk with your preferred song(s) when mailing us your photos. This song should be in any standard format (mp3, mpg, wav) or in a regular music CD. Your disk will be returned along with the rest of materials. Alternatively, you can request us to buy and download from the Internet your preferred song. Consult our pricing information.
   
   
5. Can I order copies of my DVD movie?
   Yes. Each copy costs $24.95. We keep your slideshow files on our servers for a limited time so please check with us if you are interested in ordering a copy after order completion.
   
   
6. Is it possible to customize my Full-Featured DVD Slideshow Movie?
   Yes! Our order form has all of the details and options available for you to choose. Although some of the production details must be left to our expert editors' best effort, feel free to consult and make suggestions to help us customize your Full-Featured DVD Slideshow to your preferences and needs. Basic DVD Slideshows are not customizable.
   
   
7. What is the difference between a DVD Slideshow Full-Featured and a DVD Slideshow Basic?
   A Full-Featured Slideshow includes a main title slide, unlimited chapter slides, special-effect transitions between slides, and a musical background synchronized to the slideshow. A Basic Slideshow does not include titles, chapters or music. Each slide runs for 5 seconds, with a fade in/fade out transition between slides.

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